Open & recent incidents
Feed — every extracted fact
Recent stock events — wastage / stock-out / low
Today’s wastage — kg rollup
Wastage — agent waiting on staff reply
Review — rows with missing branch / item / qty
Photos — what Gemini saw
Customer complaints — 1–2★ reviews
Classifications — last 24h
Open clarifications — agent waiting on staff
Today's sales by branch
Latest platform ratings
Current OOS — from Rista /items/soldout
By item — same SKU out at multiple branches
Active branches — refreshed daily from Rista /sales/summary
Reorder suggestions — awaiting owner approval
Agent trace — message → classification → rows
Select a group on the left to tag it.
Per-branch business targets. Used by Sales / Finance / People analysts to spot variance and score performance.
| Branch | Metric | Period | Value | Effective from |
|---|
Issue taxonomy + SLA. Ops Agent reads this to set ack/resolve timers and decide who owns an incident. Group by category; severity pill + ack/resolve minutes visible at a glance.
Every phone number that has posted in a tagged group. Tag each one with their role + branch so the agent knows who to escalate to.
| Phone | Msgs | Last seen | Groups | Name | Role | Branch | Cluster |
|---|
Branch names staff typed in messages that the resolver couldn't snap to a registered branch. Promote to add as an alias of an existing cluster (so future events route automatically), and optionally re-route past UNMAPPED events in one shot.
| Hint (as typed) | Events | Last seen | Suggested match |
|---|
—
Known entities the classifier recognises. Branches from Rista (75), items (869+), platforms. Edit aliases so staff abbreviations snap to canonical names.
Pending vocabulary hints —
Staff used these words in wastage/ops posts but they don't match any existing entity. Promote to add as a new canonical name (or as an alias of an existing one). Dismiss to keep them out of the list without promoting.
| Kind | Hint | Suggested | Seen | Example |
|---|
| Name | Aliases | Active | Notes |
|---|
Config values that drive the scheduler + alerts. Global defaults first; per-branch overrides below. Edit the pill value inline and save.
All keys & branch overrides
| Key | Scope | Value | Updated |
|---|
Everything currently tagged. Click a row to re-open it in the Groups tab.
| Role | Display name | JID | Description | Updated |
|---|